Privacy Policy, Terms & Conditions

Canine Bazar recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://caninebazar.com and other offline sources.

This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

caninebazar.com is a property of caninebazar.com a proprietorship firm registered in Delhi.

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, Pin code, country and IP address.

Payment and billing information.

We might collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number or credit card expiry date or other details.

Pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partners i.e. PAYU and PAYTM.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to caninebazar.com.

Demographic Information.
We may collect demographic information about you, products you like, events you intend to participate in, products you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

Other Information.
If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We Collect Information In Different Ways.

We collect information directly from you when you register on our website or buy a product from us. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use Of Your Personal Information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy product/products from us we’ll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or a product purchase. We use information as otherwise permitted by law.

Sharing Of Information With Third-Parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, please email unsubscriber@caninebazar.com. It may take about ten days to process your request. Even if you opt-out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third-Party Sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

ORDER CANCELLATION POLICY:

You can cancel your order by visiting My Orders section in My Account after login. Orders can be cancelled before shipping. After shipping process has been initiated order cancellation is not valid. After submitting order cancellation request you will be notified about it along with refund details on your e-mail address. If you find any problem in order cancellation or any other query about the same please raise a ticket or use in panel chat on Canine Bazar website.

 

RETURN POLICY:

Return request is only applicable if the item send to you is physically damaged, has crossed expiry date before delivery, has missing parts and/or accessories, defective and/or different from description on caninebazar.com.

If you have received damaged or defective product please contact us within 7 days.

Return shall be processed after verifying following details.

  • Product was not damaged after delivery while in your possession.
  • Product is not different from what was shipped to you.
  • Product is returned in original condition.

All the returned items shall be refunded within 10 working days after we receive back the item.

 

REFUND POLICY:

  • All prepaid cancelled order shall be refunded within 10 working days of successful cancellation.
  • All requests accepted for return shall get refunded within 10 working days of receiving returned goods by Canine Bazar.
  • All refunds shall be made directly to bank account from which payment was made for order.
  • In case of COD returned goods shall be refunded though NEFT to given bank account.

DELIVERY POLICY:

  • DELIVERY CHARGES: Delivery is free for all prepaid orders if cart value is 350 or above. For orders below cart value of Rs. 350.00 there are variable charges depending on item in the cart.
  • ESTIMATED TIME OF DELIVERY: Estimated time of delivery varies on weight and location. For products below 2 kg weight estimated delivery time is 2-4 days from date of order accepted (excluding public holidays and Sundays). For products above 2 kg estimated delivery time is 3-6 days (excluding public holidays and Sunday).
  • COD OPTION: COD option is available to all parts of India except some parts of North East India due to limitations of our courier partner. We are working towards expanding our COD services to these areas very soon.
  • COD CHARGES: All orders are charged Rs.100.00 extra for COD option.

INTERNATIONAL SHIPPING: Right now, we are not shipping internationally. All shipping addresses must be based in India only

DISCLAIMER: However, we try to ship your order within few hours of accepting order but sometimes due to some reasons there can be delay in shipment of orders which shall be communicated to you by our customer care executive.

Grievance Officer

In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

ANKUR JAIN (Founder)
Delhi, India
Email: ankur@caninebazar.com, Info@caninebazar.com, support@caninebazar.com

If you have any questions about this Policy or other privacy concerns, you can also email us at info@caninebazar.com

Updates to This Policy

This Privacy Policy was last updated on 01.01.2018. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.